Interesting and fun content is the must-have of any community. As the community admin, the content you post is the thing that will engage your members and make them come back to your community again and again.

Viber is full of great tools that will make you a superstar admin who creates super fun, engaging content.

Grab their attention

Announce your topic with a Shout. Shouts can be used to introduce a new topic, make an important announcement that your members won’t be able to miss, or as the focal point of a set of messages. Shouts turn any ordinary text message into something eye-catching and colorful.

Add a Shout to your message now: Tap the GIF+ button > find Shouts > choose a background for your message > and go!

Go live!

Give your community that “live” touch and send a 20-second Instant video message. It’s quick, it’s spontaneous, and it shows what is going on RIGHT NOW. Record a short video directly from the community chat screen, and share it instantly. For example, show yourself buying the ingredients for your next cooking masterpiece, or record your quick commentary on the latest community discussion.

Record and send an instant video: Tap and hold on the record button > record your video > release the button to send.

Pro tip: Regular videos sent in the chat will play automatically (without sound), bringing the chat screen to life! Give it a try!

Be interactive

Your members want to be more involved in the community, and Polls are a great way to achieve this. Ask your members a question, and have them vote by tapping on the button next to a set of answers.

Pro tip: The 90min Fanvoice community regularly uses polls on top of pictures, videos and GIFs, to get members’ views on the most recent football news.

Add a poll: Tap the polls button > ask your question > add options > and create. Watch your members vote in real time as the count on the poll goes up.

Ask me anything

When you really want to hear from your members, open yourself up to Hidden-number chats and encourage them to write to you in private. These chats are safe, all phone numbers are hidden from everyone in the chat.

These chats have been used by some communities for “Ask me anything” or “Q&A” days. Community members send their questions, and they are answered in the chat.

Pro tip: The FC Barcelona community uses Hidden-number chats for members to send in questions to their “Q&A with a Soccer Star” days.

Turn on Hidden-number chats: Open the community info screen > turn ON Receive private messages.

We’ve given you the tools, now’s the time to get out there and be that superstar community admin you always knew you were!

New to communities? Check out our other blogs in this series:

• Get started with your very own Viber community!
• Your time to shine: Manage, grow and engage a Viber community!
• Community Insights: Measure the success of your community
• Master your community: New ways to add members & more

Many of you have asked us for the option to create polls in group chats and Communities. We are now delighted to announce that Polls are available globally on Viber.

Be democratic!

There are times in a group chat when you want to know what everyone thinks about a topic without losing the point with answers, comments and options from literally EVERYONE in the group.

In a Community this problem is even bigger. You could have literally millions of members who all want their say, and you can get lost in a sea of replies.

When you are in this situation, simply create a poll in your chat!

So, how do you create a poll?

Tap the polls icon at the chat menu, type your poll question and add a set of up to 10 choices to choose from.

Everyone in the chat can vote by tapping on the heart button next to each one. Watch the live results in the chat as the vote count goes up every time someone taps on their choice. In a group chat you can also see who voted for what by tapping on an option.

Polls may be just for fun, used to decide on a discussion topic, a gift for friends, a night out and more.

Make your Community voices heard

Adding a poll is a great way to get members of your Community to contribute to the discussion – letting them have their say, and encouraging more people to engage in your Community more frequently.

Ask Community members anything you want – you set it up with the questions you want to know about. Do you want to know what content people like to see in the Community? Set up a poll. How about who was the man of the match in last night’s game? Create a poll. The options are individual to the group or Community, and they are endless.

Privacy always comes first on Viber, so Community members’ poll votes are anonymous. Whatever a Community member votes for, their choice isn’t visible. Superadmins and admins can only see how other superadmins or admins voted. If you are a regular Community member, there is no way of knowing who you are and what you voted for.

Add a poll to your group or Community today, and get your members involved in the conversation in new ways.

Try adding a poll to your chat now: https://vb.me/1fb4b3